# Contact

Direct departmental communication channels will open alongside our public release. Pick the area that fits your inquiry below.

## Support — 

Deliverability problems, API questions, anything that is not working. Include a message ID if you have one — it is the fastest route to an answer.

Response time: One business day, all plans

## Security — 

Vulnerability reports and security questionnaires. See the Security page for our disclosure policy before you test anything.

Response time: One business day

## Abuse — 

Unwanted or malicious mail sent through SadaSend. Send full message headers. A person reads every one of these.

Response time: Investigated same day

## Sales — 

Volume pricing, contracts, migration help, or you simply want to talk to someone before committing your production email to a new vendor.

Response time: One business day

## Privacy — 

Data access, export and deletion requests, and data processing agreements.

Response time: 30 days, as required by law

## Press — 

Media enquiries and company information.

Response time: Two business days

Direct departmental inboxes will activate with public launch. Inquiries submitted during the pre-launch phase will be reviewed in order of receipt.